Privacy Policy

1. Who we are

GPM PLUMBING LIMITED(“Gpmplumb”, “we”, “us”) is the data controller for personal data collected through gpmplumb.shop. You can reach us at support@gpmplumb.shop.

2. Data we collect

• Order details: name, shipping and billing address, email and phone number.
• Payment data: processed directly by our payment providers (card processor and PayPal). We do not store full card numbers on our servers.
• Enquiries: any information you submit through the contact or bulk-order forms.
• Technical data: basic device and usage data needed to run the site securely.

3. How we use your data

• To process and deliver your orders and provide support.
• To respond to enquiries and trade quotes.
• To meet legal, tax and accounting obligations.
• To protect the site against fraud and misuse.

We rely on contract necessity to fulfil orders, legitimate interests to run and secure our business, and legal obligation for record keeping. We do not sell your personal information.

4. Sharing

We share data only with service providers that help us operate — payment processors, shipping carriers, email and hosting providers — under appropriate data-processing terms. We may disclose data where required by law.

5. International transfers

Where data is processed outside the UK or EEA, we use providers that offer recognised safeguards such as standard contractual clauses.

6. Retention

We keep order records for as long as required for tax and accounting purposes and delete or anonymise other personal data when it is no longer needed.

7. Your rights

Under UK GDPR you may request access, correction, deletion, restriction or portability of your data, and object to certain processing. If you are a California resident, the CCPA gives you the right to know, delete and opt out of any “sale” of personal information — which we do not do. To exercise any right, email support@gpmplumb.shop.

8. Cookies

We use only the cookies needed to run the store, such as keeping your cart. We do not use advertising trackers.

9. Complaints

If you are in the UK and unhappy with how we handle your data, you may contact the Information Commissioner’s Office (ico.org.uk). We would appreciate the chance to resolve any concern first.

10. Changes

We may update this policy from time to time and will post the revised date at the top of this page.